He's kind of... uh, I guess you could say that he's the kind of guy who's sort of a huge pain most of the time, but he'll still come through in a pinch.

[ As she says this, she's already fishing her phone out. Sometimes, being a child of the digital age is useful; there's a possibility she's breaking all sorts of NDAs, taking the photos she does, but this is her private phone! What the Mage's Association doesn't know won't hurt her. Time to go sorting through her photo galleries. ]

There's definitely a split between people who look at him and think, "yeah, I can trust that guy" and "I don't know why, but I kind of want to punch him in the face."